CORONAVIRUS (COVID-19) POLICY

Delivering Sessions Post-Lockdown

 

Following the government’s press release on the 9th July, physical therapy businesses are able to re-open safely from Monday 13th July. This is when Nordic Cuddle will allow bookings to take place from.Our self-employed practitioners are not obliged to return for sessions from the 13th July, but instead should return only when they feel comfortable and safe doing so. They are also free to stop providing sessions at any time they wish. Both practitioners and clients will be asked to adhere to the safety measures below at all times in their sessions. 

Policy Brief & Purpose

This policy includes the measures we’re actively taking to mitigate the spread of COVID-19, with the aim of protecting both our clients and practitioners. All practitioners and clients are kindly requested to follow these rules diligently, to sustain a healthy and safe session space. It’s important that we all respond responsibly and transparently to these health precautions. We assure you that we will always treat your private health and personal data with high confidentiality and sensitivity.

 

This coronavirus (COVID-19) company policy is susceptible to changes with the introduction of additional governmental guidelines, and will be subject to review and updates as and when required.

 

Scope

This coronavirus policy, applies to our self-employed practitioners and our clients.

Policy Elements

We’ve outlined the required actions below that we request both practitioners and clients to take to protect themselves from potential coronavirus infections and to keep everyone safe.

 

Delivering Sessions Post-Lockdown

In the UK government’s recovery strategy, Our Plan to Rebuild, they note that ‘personal care’ providers can deliver services when we reach phase three, which is currently scheduled for the 4th July 2020. Alongside other major touch-therapy providers, this is when we aim to begin delivering sessions from.

 

Should anything change before this date, we will take the appropriate actions. Clients who pre-book a session for the 4th July onwards will have their session rescheduled, should government advice change prior to this.

 

Our self-employed practitioners are not obliged to return for sessions from the 4th July, but instead should return only when they feel comfortable and safe doing so. They are also free to stop providing sessions at any time they wish. Both practitioners and clients will be asked to adhere to the safety measures below at all times in their sessions.

Steps Taken by our Practitioners

 

  • Safety training – Our practitioners are required to complete an external course about the coronavirus and the safety measures they should take, including hand-washing, wearing face masks etc. They will be adhering to these measures when delivering sessions going forward.

  • Masks – Our practitioners are required to wear face masks or face coverings for the duration of their sessions (and are asked to follow government guidance in regards to wearing face coverings while travelling on public transport to their sessions).

  • Hand washing – Our practitioners are required to thoroughly wash their hands prior to a session commencing, and at the end of the session. They are encouraged to find the latest advice on the World Health Organisation and NHS websites about hand washing and the use of hand sanitisers and disinfectants. Practitioners should also avoid touching their face.

  • Gloves – We recommend that practitioners wear gloves during their sessions.

  • Isolating with symptoms – If a practitioner, or anyone they live with has symptoms, they are required to let us know immediately and remain in isolation for the required period of time. For anyone living alone, the government advises a minimum of 10 days, but for those living with others, the government advises a minimum of 14 days. All sessions with their clients will either be cancelled or rescheduled.

  • Returning to sessions after a positive diagnosis - If a practitioner has a positive COVID-19 diagnosis, they can only return to sessions after they’ve fully recovered, with a doctor’s note confirming their recovery.

  • Returning from an area with high COVID-19 cases - If a practitioner has recently returned from areas with a high number of COVID-19 cases (based on government information), they’re asked to avoid delivering sessions for 14 days after their return, and only to begin delivering sessions when they are fully asymptomatic.

  • Adhering to studio guidance – Practitioners are asked to familiarise themselves with new studio guidelines, where they deliver sessions, around safety and hygiene. Any PPE is also to be disposed of in the appropriate manner, in line with the studio’s requirements.

  • Additional consultation questions – Practitioners are recommended to incorporate new questions into the initial vetting procedure in regards to COVID-19.

  • Pre-treatment checks – Practitioners are advised to incorporate pre-treatment checks into the routine, which could include monitoring their own health and checking in with the client the day before the session to see whether they are self-isolating, or whether they’ve come into contact with anyone who has symptoms of COVID-19.

  • Other considerations – Practitioners are advised to allow more time between sessions, to follow new developments in regards to safety, PPE and hygiene and to ensure they have stock of items they may need such as masks and/or gloves for themselves.

 

Steps We’re Asking our Clients to Take

 

  • Masks - Clients will need to wear a face mask or face covering for the duration of the session (from before you enter until after you leave the studio). Clients can make their own face covering using government guidance here.

  • Hand washing - Clients are asked to wash their hands thoroughly before the session begins, and after it finishes. Clients should also avoid touching their face.

  • Water - Clients are asked to bring their own water bottle to the session, to minimise handling of refreshments.

  • Isolating with symptoms – If a client, or anyone they live with has symptoms, they should remain in isolation for the required period of time. For anyone living alone, the government advises a minimum of 10 days, but for those living with others, the government advises a minimum of 14 days. Sessions will either be cancelled or rescheduled.

  • Arranging a session after a positive diagnosis - If a client has a positive COVID-19 diagnosis, they should only book a session after they’ve fully recovered, with a doctor’s note confirming their recovery. Practitioners are not obliged to provide a session if they feel unsafe for themselves or those they live with.

  • Returning from an area with high COVID-19 cases - If a client has recently returned from areas with a high number of COVID-19 cases (based on government data), they’re asked to avoid booking sessions for 14 days after their return, and only to begin booking sessions when they are fully asymptomatic.

  • Rescheduling and questions - If clients need to reschedule, or if they have any questions, we’re asking them to email practitioners directly.

 

Further Guidance

We appreciate these are difficult and challenging times. If any of our clients or practitioners have any questions or concerns, they should contact us at contact@nordiccuddle.com.

COVID-19 Risk Assessment

 

Please find our risk assessment for cuddle practitioners delivering sessions, which has been developed in line with government guidelines.

© 2020 by Nordic Cuddle Limited.